jeetwin official Privacy Policy

1. Introduction and Scope

This privacy policy applies to all services and activities on the jeetwin official platform. When you use our website, create an account, or use any of our services, you are considered to have accepted the terms of this policy.

jeetwin official believes that protecting users' personal information is a fundamental responsibility. This policy has been prepared so you can clearly understand what information is collected, why it is collected, and how it is used.

This policy forms part of our Terms and Conditions, and reading both documents together will give you a complete picture of your relationship with the platform.

2. Information We Collect

Various types of information are needed to provide our services. This information can be divided into two main categories: what you provide directly, and what is collected automatically through your use of the platform.

2.1 Information You Provide

• Full name, email address, and mobile number
• Date of birth and national ID details (for identity verification)
• Address details
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers and bank account details
• Messages and information sent to the support team via live chat or email

2.2 Automatically Collected Information

• IP address and device identifiers
• Browser type, operating system, and device model
• Site access times, page view data, and navigation records
• Session data collected through cookies and similar technologies
• Betting and transaction history

3. Purpose of Using Information

Collected information is used only for specific and lawful purposes. jeetwin official does not use this information for unnecessary or unauthorised purposes under any circumstances.

• Account Management and Verification: Completing the registration process, confirming identity, and maintaining account security.
• Financial Transaction Processing: Completing deposits and withdrawals and ensuring transaction security.
• Customer Support: Providing 24/7 assistance via live chat and email and resolving issues.
• Fraud and Abuse Prevention: Monitoring accounts for unusual activity and preventing fraud.
• Bonus and Promotion Management: Ensuring relevant offers reach eligible users.
• Platform Improvement: Analysing user experience to improve service quality.
• Legal Compliance: Storing and providing information in accordance with applicable laws and regulations.

4. Disclosure of Information and Third Parties

jeetwin official never sells your personal information or rents it to third parties for advertising purposes. However, in limited cases it may be necessary to share information with specific service providers.

4.1 Permitted Information Sharing

• Payment Processors: bKash, Nagad, Rocket, Upay, and bank transfer providers receive the minimum information needed to complete transactions.
• Technology Service Providers: Contracted partners for server hosting, cybersecurity, and analytics services.
• Law Enforcement Authorities: Where required by court order or legal obligation.

5. Cookies and Similar Technologies

Cookies and similar tracking technologies are used to keep our platform running smoothly. Cookies are small data files stored on your device that help remember your session and preferences.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, security tokens, and language preferences.
• Functional Cookies: Store your settings and preferences to provide a personalised experience.
• Analytics Cookies: Collect statistics on site usage to help improve service quality.

Most browsers allow you to disable cookies. However, doing so may limit some platform functionality.

6. Data Security Measures

jeetwin official has put in place internationally recognised technical and organisational measures to keep your information secure.

• SSL Encryption: All data exchanged between your browser and our servers is transmitted through encrypted channels.
• Secure Data Storage: Sensitive information is stored in encrypted form and unauthorised access is prevented.
• Access Controls: Only authorised personnel can access user information, and only to the extent required for their specific role.
• Regular Security Assessments: Regular security testing is conducted to identify system vulnerabilities.
• Two-Factor Verification (OTP): OTP is used to provide an extra layer of security for sensitive actions.

7. Data Retention Period

We retain your information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations.

• Information for active accounts is retained for the full duration the account remains open.
• Financial transaction records may be retained for a specified period after account closure in accordance with legal obligations.
• Changes to your marketing communication preferences take effect immediately.
• Cookies may be deleted when their set period expires or when the browser is closed.

8. Your Rights

You have certain fundamental rights over your personal information that jeetwin official respects.

8.1 List of Rights

• Right to Access: You can request to know what information we are collecting and storing about you.
• Right to Correction: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you can request deletion of your information, though full deletion may not be possible where legal obligations apply.
• Right to Object: You can object to the processing of your information for specific purposes.
• Right to Data Portability: You can request your information in a structured, machine-readable format.

To exercise these rights, contact our support team. We will respond to your request within a reasonable time. You can also read our Responsible Gaming guidelines to learn more about your rights and responsibilities.

9. Minors and Age Verification

All services on jeetwin official are for persons aged 21 and above only. We verify age at registration and do not knowingly collect information from anyone under 21.

If there is any suspicion that a minor's information has been collected by mistake, the relevant account will be suspended immediately and the collected information will be deleted.

10. Third-Party Links and Services

Our platform may occasionally reference third-party services, such as game providers. These third parties have their own privacy policies and jeetwin official is not responsible for their methods of collecting and using information.

11. International Data Transfers

Our servers or the infrastructure of our technology partners may be located outside Bangladesh. For such data transfers, we ensure that adequate safeguards are in place in the destination country or with the receiving organisation.

12. Policy Changes

This privacy policy may be updated from time to time due to business needs or legal changes. For significant changes, we will notify you via the email address provided at registration or through a notification when you access the platform.

Continued use of the platform after any changes means you have accepted the updated policy. We therefore recommend visiting this page regularly.

13. Contact

For any questions or concerns about this privacy policy, or to make a request to exercise your rights, please contact our support team:

• Live Chat: Log in to the platform and get 24/7 support directly via live chat
• Email: [email protected]

Our support team can assist in both Bengali and English. You can also visit our Frequently Asked Questions (FAQ) page for answers to common queries.